FAQs

Do you actually print on your cookies?

YES!  Our cookie toppers are made from high quality icing sheets. printed with a small amount of edible ink!  Similar to what you would find on a standard birthday cake.  Each edible topper is then placed on a layer of fondant and placed on our cookies.

What size are your cookies?

Our jumbo cookie favors are 3 1/2", our mini cookie favors are 2 1/2". and our cookie poppers are 1 1/2".

Packaging

Each cookie favor is individually wrapped in a crystal clear cello bag and sealed to preserve freshness and prominently display your design!

How long do your cookies remain fresh?

Our cookies are individually wrapped to retain freshness and have a shelf life of at least 60-90 days!  Best kept at room temperature.  Please do NOT freeze or refrigerate.

What flavor are your cookies?

Our soft,  shortbread sugar cookies are super decadent, made with real butter, imported vanilla emulsion, organic flour and organic sugar.  Our cookies have a slight vanilla, lemon taste.  Unlike other cookie makers, our cookies have just the right amount of sweet, soft and crunch!  We don’t just have awesome designs, they actually taste good too!

What's in your cookies?

  • Flour, Sugar, Butter, Eggs, Imported Madagascar Vanilla Extract, Baking Powder, Salt, and Cream.
  • Handcrafted Fondant: Secret Ingredient.  Sugar, Lemon, & Water.
  • Baking Spray:  CONTAINS SOY & WHEAT
  • Edible Ink : - RED 40, YELLOW 5, BLUE 1, RED 3, Water. Printed with edible ink on our FDA approved food safe printers.
  • ALLERGIES: Please note that our cookies also contain SOY, WHEAT, EGGS and DAIRY. Please DO NOT purchase for children or adults with food allergies.
  • For more information about our recipe, please feel free to contact us at 1.866.585.1487.

Do your cookies contain nuts?

Our cookies do not contain peanuts or tree nuts.  However, our manufacturing machinery may be used to process nuts or nut products.

Do you offer Gluten-free cookies?

Yes!  Please indicate that you would like Gluten-free cookies when checking out.  Gluten-free orders have an additional $15.00 baking fee per order.

Do you offer volume discounts?

We are pleased to offer the following volume discounts.  Discounts cannot be combined with other offers or coupons.

$200-$499= 10%
$500-$999= 15%
$1000-$4999= 20%
$5000+= 25%

How far in advance can I place my order?

Feel free to place your order any time, from months in advance to just a few days!  Just let us know the date you would like us to ship and we will place your order on our calendar, then bake and ship on schedule to insure your order arrives fresh and yummy!  When ordering quantities greater than 300 sugar cookies please place your order at least 5-7 business days prior to your desired shipping date, otherwise rush fees may be incurred. For orders of more than 1000 cookies, please order 6-8 weeks ahead and we'll bake fresh for your event! Processing times are IN ADDITION TO shipping days.

Processing Time

Processing times begin the day AFTER receipt of your order or approved artwork/proof.  Normal Processing time is 3-5 days with an ADDITIONAL 3 day shipping time.  Orders during peak periods, (such as Holidays) and larger orders may require more time.

Cancellations

We allow cancellation of an order within 24 hours of purchase.  Our product is highly customized, and can not be reused for another customer.  After 24 hours we allow design changes only.

Rush Services

Next day service is available for orders placed before 1pm CST. In some circumstances, expediting shipping charges may apply.   We will make every attempt to meet your need without additional charges. Please contact us if you require a specific rush delivery date.

Do your offer samples?

Sure, we always email a sample image of your custom design for your review, free of charge.  If you would like to taste sample cookies, we offer 2 free cookie samples!  Just pay $4.95 to cover the cost of shipping.  Feel free to email us at info@thesugarcookie.com for your free samples!

Do you ship outside of the United States?

No, unfortunately we cannot ship outside the United States.

Do you ship to Alaska, Hawaii or Puerto Rico?

Yes, we do ship to Alaska and Hawaii, but unfortunately we are unable to ship to Puerto Rico.

Do you ship to P.O. Boxes?

Unfortunately, FedEx will not to deliver to P.O. Boxes.  Shipments can only be delivered to a street address within the United States.

Which days do you ship and deliver?

Orders are shipped Monday through Thursday, except on US Major Holidays.

What are “business days?”

Business days are Monday through Friday.  Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

What time of day will my package arrive?

FedEx delivers from 9:00AM until 8:00PM. FedEx typically delivers to businesses first then to residential addresses.

Where do you ship from?

Fresh from our ovens and licensed located in Cypress, TX

How do I track my package?

Once your cookies have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.fedex.com to check on your special delivery!

Contact

The Sugar Cookie Team can be reached Monday–Friday, 9:00am–5:00pm CST. Please call us at 1.866.585.1487 or email info@thesugarcookie.com with any questions. We will do our best to accommodate your needs and make sure your experience with us is a sweet one!