Terms & Conditions
OverviewThis website is operated by The Sugar Cookie. Throughout the site, the terms "we", "us" and "our" refer to The Sugar Cookie. The Sugar Cookie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms & Conditions", "Terms of Service" Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
Credit Card PolicyIf the card declines, your order will not be processed until a new and valid credit card is provided.
Minimum OrderAll orders require minimum quantities per item as listed on the item web pages.
CancellationsWe allow cancellation of an order within 24 hours of purchase. Our product is highly customized, and can not be reused for another customer. After 24 hours we allow design changes only.
Printing LimitationsThe Sugar Cookie reserves the right to refuse to print any copy that may be considered harassing, profane or abusive in nature.
Product ColorsProduct colors shown throughout this web site may vary slightly from actual products due to inherent limitations in monitor settings.
Typographical Errors and Omissions:The Sugar Cookie attempts to be as accurate as possible. However, should a typographical error or omission occur, and the correct version was submitted during ordering, at our discretion, The Sugar Cookie may issue a credit, shipping refund, ship another order free and/or refund the order entirely.
Back Ordered ItemsOn the rare occasion that a product supplier becomes back ordered, items are shipped as soon as they become available. Email notification will be sent to customers who have purchased an item that includes a back ordered item to discuss other arrangements and/or options. Options include cancelling a back ordered item order, upgraded shipping or choosing another item that is available for immediate shipping.
ShippingThe Sugar Cookie ships throughout the United States using FedEx as our third party shipping carrier with exception to "Cookie Card" orders. Cookie Card orders are shipped USPS (United Postal Service.) See below for important information regarding USPS shipments. We do not add handling fees or additional costs to shipping rates. Orders are shipped Monday through Thursday, except on US Major Holidays.
- Processing Time
Processing times begin the day AFTER receipt of your order or approved artwork/proof. Normal Processing time is 3-5 days with an ADDITIONAL 3 day shipping time. BUSINESS DAYS DO NOT INCLUDE SATURDAY OR SUNDAY. Orders during peak periods, (such as Holidays) and larger orders may require more time. SHIPPING TIME IS IN ADDITION TO OUR PROCESSING (PREP) TIME. We encourage you to order well in advance of your event date to avoid delays caused by shipping or product availability.
- Mishandled PackagesOur sugar cookies are carefully packed to ensure the quality and freshness of our product. We take extra care when packaging to see that they get to you safely. We are NOT responsible for any damage occurred during shipping as this is the shipping carrier's responsibility. Rarely, some breakage of the may occur during transport and we may, at our discretion, establish a claim with FedEx on your behalf for refund of the cost of the order or broken cookies. We may also resend replacement cookies should your claim be approved. Please be prepared to submit photos of the damaged cookies. Refund requests will be subject to the carrier's timeline and discretion.
- Delays, Lost Packages & ReturnsDue to the perishable, personalized nature of our products, The Sugar Cookie does not accept returns. There are no returns or exchanges. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for FedEx. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package. Rarely, packages are lost or stolen in transit. We cannot be liable for packages once they have been delivered to the carrier. We cannot be responsible for any refunds on lost or stolen packages, weather issues and/or acts of nature. If your shipment is lost, stolen or undelivered, we may, at our discretion, establish a claim with FedEx on your behalf for refund of shipping and/or insurance costs. However, we are not obligated to pass the claim refund to you. Should a loss ever occur, reimbursement will be at our sole discretion. Claims are subject to FedEx timeline and guarantees. Additionally, we are not responsible if we are provided an incorrect or incomplete shipping address. Please double check all addresses before submitting them.
- Warm WeatherMost orders require a signature to ensure that cookies are not left unattended in the sun or weather elements. Please ensure that someone available to sign for your package.
- USPS ShippingWe cannot guarantee when an order will arrive UNLESS FedEx is the shipping carrier chosen. We will not refund orders sent via USPS Priority or Express Mail. USPS Priority or Express Mail. The carrier is responsible for the order when we release the package to them and we will not be held liable if they lose, damage or fail to deliver on time. No exceptions. The Sugar Cookie will not be held responsible for any delays caused by shipping company error or international customs agencies and inspections.
Site ContentThe Sugar Cookie attempts to be as accurate as possible. However, The Sugar Cookie does not warrant that product descriptions or other content of this site is error-free. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Changes to Terms
You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
IndemnificationYOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE SUGAR COOKIE AND OUR PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, INTERNS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD-PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THESE TERMS OF SERVICE OR THE DOCUMENTS THEY INCORPORATE BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD-PARTY.
IN NO CASE SHALL THE SUGAR COOKIE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.
BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.