HAPPY NEW YEAR!

FAQ

Please note: Due to COVID-19 we are open with a scaled back team who are working their hardest to get your order out within our usual 1-3 day processing time.

Get answers to some of our most frequently asked questions right here!

Do you actually print on your cookies?
YES! Our photo cookie toppers are made from high quality, tasteless icing sheets printed with a small amount of edible ink!  Similar to what you would find on a standard birthday cake. Each edible topper is then placed on a thin layer of fondant and placed on our cookies.

What size are your cookie favors?
Photo cookie favors are 2.5", Net Wt. 1.3oz.  For gift photo cookies, please see individual product description.

How are your photo cookies packaged?
Each photo cookie favor is individually wrapped in a crystal clear cello bag and sealed to preserve freshness and prominently display your design!  Please inquire for different shapes & sizes, or custom packaging requirements. Cookie gifts are packaged as shown on product detail pages.

How long do your cookies remain fresh?
Our cookies are individually wrapped to retain freshness.  They are best enjoyed within two weeks but have a shelf life of 3-4 weeks. Please keep at room temperature in their original packaging. Please do NOT freeze or refrigerate to prevent condensation on your photo design.

Color Matching
Here’s where it can get tricky. We do our absolute best to match your colors!  However, we use FDA approved edible inks, therefore some colors (particularly red) may not print exact match.  Please also note that computer and phone screen colors differ based upon individual settings.


What flavor are your cookies?
Our soft, shortbread sugar cookies are super decadent, made with real butter, real cream and imported vanilla. Our standard shortbread cookies have a buttery, vanilla taste with a hint of lemon. Unlike other cookie makers, our cookies have just the right amount of sweet, soft and crunch! We also now offer chocolate, chocolate chip, red velvet, birthday cake and seasonal flavors!

What's in your cookies?
SHORTBREAD: Flour, Sugar, Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder.

BIRTHDAY CAKE: Flour, Sugar, Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Sprinkles (Sugar, Cornstarch, Red #3, Confectioner’s Glaze (Shellac), Carnauba Wax, Yellow #5, Blue #1, Yellow #6, Red #40).

CHOCOLATE CHIP: Flour, Sugar, Light Brown Sugar (Sugar, Molasses), Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Chocolate Chips (Sugar, Unsweetened Chocolate, Soy Lecithin).

CHOCOLATE:  Flour, Sugar, Light Brown Sugar (Sugar, Molasses), Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Cocoa (Alkalized), Artificial Chocolate Flavor (Propylene Glycol, Water, Natural and Artificial Flavors, Red 40, Yellow 5, Blue 1, Yellow 6).

RED VELVET: Flour, Sugar, Light Brown Sugar (Sugar, Molasses), Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Cocoa (Alkalized), Red Velvet Emulsion (Water, Propylene Glycol, Red 40, Blue 1, Natural and Artificial Flavors, Xanthan Gum, Alcohol).

PUMPKIN SPICE: Flour, Sugar, Light Brown Sugar (Sugar, Molasses), Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Pumpkin Spice Emulsion (Water, Propylene Glycol, Natural and Artificial Flavors, Xanthan Gum, Triacetin, Alcohol).

GINGERBREAD: Flour, Sugar, Light Brown Sugar (Sugar, Molasses), Butter (Cream, Salt), Eggs, Heavy Cream, Natural Flavor, Baking Powder, Ginger, Cinnamon, All Spice .

FONDANT: Sugar, Wheat Syrup, Palm Oil, Water, Glycerin, Gum Tragacanth, Tapioca Starch, Sodium Carboxymethyl Cellulose, Natural and Artificial Flavor, Titanium Dioxide (Color), Sodium Acetate, Acetic Acid.

EDIBLE SHEETS: Tapioca Starch, Corn Syrup Solids, Microcrystalline Cellulose, Sugar, Water, Glycerine, Canola Oil, Polyglycerol Esters, Titanium Dioxide, Algin, Potassium Sorbate (Preservative), Citric Acid, Sodium Bicarbonate, Soy Lecithin.

EDIBLE INK: Red 40, Yellow 5, Blue 1, Red 3, Water.

ALLERGEN STATEMENT: Contains Wheat, Soy, Milk and Egg.  Produced in a facility that  also processes nuts or nut products.

Do your cookies contain nuts?
Our cookies do not contain peanuts or tree nuts. However, our manufacturing machinery may be used to process nuts or nut products.

Do you offer volume discounts?
Absolutely!  See below for details:

Buy More, Save More! Discount
Buy 10 + 10% Off
Buy 25 + 12% Off
Buy 50 + 15% Off
Buy 100 + 18% Off

How far in advance can I place my order?
Feel free to place your order in advance, let us know the date you would like us to ship and we will place your order on our calendar. Then we will bake and ship on schedule to insure your order arrives fresh and yummy!  When ordering custom or in quantities greater than 1000 sugar cookies please place your order at least 10 business days prior to your desired shipping date, otherwise rush fees may be incurred.

Processing Time
Processing times begin the day AFTER receipt of your order or approved proof. Normal Processing time is 1-3 days with an ADDITIONAL 2 day shipping time. Orders during peak periods, (such as Holidays) and larger orders may require more time.  SHIPPING TIME IS IN ADDITION TO OUR PROCESSING (PREP) TIME. We encourage you to order well in advance of your event date to avoid delays caused by shipping or product availability.

Corporate Terms
We do not offer Net thirty (30) or other terms at this time.  For large volume or corporate orders, a equal to 50% of the total cost of the order may be accepted, at our discretion.  Any remaining payment is due at upon shipment of your order.

Cancellations
We allow cancellation of an order within 24 hours of purchase. Our product is highly customized, and can not be reused for another customer. After 24 hours we allow design changes only.

Rush Services
Please contact us if you require a specific rush delivery date.  Rush orders are $15 additional, guaranteed to ship next business day if received before 12 pm CST.

Contact
You can always contact us for any reason at info@thesugarcookie.com or by calling 1-800-547-6168.