FAQs

Get answers to some of our most frequently asked questions right here!

Do you actually print on your cookies?
YES! Our photo cookie toppers are made from high quality, tasteless icing sheets printed with a small amount of edible ink!  Similar to what you would find on a standard birthday cake. Each edible topper is then placed on a layer of fondant and placed on our cookies.

What size are your cookie favors?
Gift photo cookies: Large =  3.5", Standard 2.5" and Bite Size = 1.75"
Photo cookie favors are 2.5"
Cookie pops are 2.5" x 1" thick x 10" tall (incl. stick.)

How are your photo cookies packaged
Each photo cookie favor is individually wrapped in a crystal clear cello bag and sealed to preserve freshness and prominently display your design!  Please inquire for different shapes & sizes, or custom packaging requirements. Cookie gifts are packaged as shown on product detail pages.

How long do your cookies remain fresh?
Our cookies are individually wrapped to retain freshness.  They are best enjoyed within two weeks but have a shelf life of at least 30 days! Please keep at room temperature in their original packaging. Please do NOT freeze or refrigerate to prevent condensation on your photo design.

What flavor are your cookies?
Our soft, shortbread sugar cookies are super decadent, made with real butter, imported vanilla emulsion, organic flour and organic sugar. Our cookies have a slight vanilla, lemon taste. Unlike other cookie makers, our cookies have just the right amount of sweet, soft and crunch!

What's in your cookies?
COOKIES: FLOUR, SUGAR BUTTER, EGGS, IMPORTED MADAGASCAR VANILLA, BAKING POWDER, SALT AND CREAM.

FONDANT: SUGAR, WHEAT SYRUP, PALM OIL, WATER, GLYCERIN, GUM TRAGACANTH, TAPIOCA STARCH, SODIUM CARBOXYMETHYL CELLULOSE, NATURAL AND ARTIFICIAL FLAVOR, TITANIUM DIOXIDE (COLOR), SODIUM ACETATE, ACETIC ACID.

EDIBLE INK: RED 40, YELLOW 5, BLUE 1, RED 3, Water. Printed with edible ink on our FDA approved food safe printers.

Please note that our cookies contain SOY, EGGS and DAIRY. For more information about our recipe, please feel free to contact us at 800-547-6168.

Do your cookies contain nuts?
Our cookies do not contain peanuts or tree nuts. However, our manufacturing machinery may be used to process nuts or nut products.

Do you offer volume discounts?
Absolutely!  Volume discounts begin at 100 units.  See here for pricing.

How far in advance can I place my order?
For standard orders we ask for 1-3 business days to prepare your order.  Feel free to place your order in advance, let us know the date you would like us to ship and we will place your order on our calendar. Then we will bake and ship on schedule to insure your order arrives fresh and yummy!  When ordering custom or in quantities greater than 500 sugar cookies please place your order at least 10 business days prior to your desired shipping date, otherwise rush fees may be incurred.

Processing Time
Processing times begin the day AFTER receipt of your order or approved artwork/proof. Normal Processing time is 1-3 days with an ADDITIONAL 3 day shipping time. Orders during peak periods, (such as Holidays) and larger orders may require more time.  SHIPPING TIME IS IN ADDITION TO OUR PROCESSING (PREP) TIME. We encourage you to order well in advance of your event date to avoid delays caused by shipping or product availability.

Corporate Terms
We do not offer Net thirty (30) or other terms at this time.  For large volume or corporate orders, a equal to 50% of the total cost of the order may be accepted, at our discretion.  Any remaining payment is due at upon shipment of your order.

Cancellations
We allow cancellation of an order within 24 hours of purchase. Our product is highly customized, and can not be reused for another customer. After 24 hours we allow design changes only.

Rush Services
Please contact us if you require a specific rush delivery date.

Contact
You can always contact us for any reason at info@thesugarcookie.com or by calling 1-800-547-6168.